Terms & conditions.

These terms apply to every appointment with ONE EIGHT, and include our booking policy. Please read them before you book. They don’t affect your legal rights as a consumer. How we use your personal information is explained in our Privacy Policy.

Making a booking. You can get in touch by phone, text, WhatsApp, Instagram, Messenger, email or the request form on this website. An enquiry or request is not a booking. Your appointment is booked once Megan confirms the treatment, date, time and price with you by text or email.

No deposits or charges. We don’t take deposits, and we don’t charge for cancelling, moving or missing an appointment.

Cancelling or moving your appointment. Please let us know as soon as you can, and at least 24 hours before, so the time can go to someone else. Email [email protected], or call or message 07393 739427.

Arriving late. If you arrive late, your treatment may need to be shortened to fit the time that’s left, so the next client isn’t kept waiting.

Missed appointments. There’s no charge if you miss an appointment, but please let us know if you can’t make it.

If we need to cancel or move your appointment. We’ll tell you as soon as we can and offer you another time.

When you book by phone, message or email rather than in person, the law may give you the right to cancel within 14 days, without giving a reason. Bookings made in person at our treatment room don’t have this right.

• How long you have. 14 days, starting the day after we confirm your booking.
• How to cancel. Tell us clearly, for example by email to [email protected], by message, or by phone on 07393 739427. You can use the cancellation form at the end of these terms, but you don’t have to. You just need to tell us before the 14 days end.
• Appointments within the 14 days. We can only carry out your treatment during the 14 days if you ask us to. When we confirm a booking like this, we’ll ask you to reply to say you want it to go ahead, and that you understand you can’t cancel once it’s done. Once your treatment has been fully carried out, you can no longer cancel it.
• Cancelling after a treatment has started. You pay only for the part already carried out.
• Refunds. You don’t pay anything in advance, so there’s normally nothing to refund. If you have paid anything, we’ll refund it within 14 days of you telling us, using the same payment method.

• The price of your treatment is agreed when you book.
• If you decide on a different treatment at your appointment, we’ll agree the new price with you before we start.
• You pay at the end of your appointment, by cash, card or bank transfer. Card payments are taken by SumUp.

Consultation. Before your first treatment, you’ll fill in a consultation form about your health, allergies and any previous reactions. How we look after this information is explained in our Privacy Policy.

Patch tests. Some products need an allergy test, called a patch test, at least 48 hours before your treatment, as the maker’s instructions require. We’ll tell you when you book if your treatment needs one. The test is free, and we can’t carry out the treatment until you’ve had it.

Age. We don’t tint the brows or lashes of anyone under 16. Clients under 18 need consent from a parent or guardian.

Suitability. Megan may decline or adapt a treatment if it isn’t safe for you, for example if you have an infection, or have reacted to a product before. There’s no charge if a treatment can’t go ahead.

• Tell us about any change to your health, allergies or medication before each appointment.
• Follow the aftercare advice Megan gives you.

Your legal rights. We must carry out your treatment with reasonable care and skill. If we don’t, you’re entitled to have it put right free of charge. If that isn’t possible, or isn’t done within a reasonable time, you’re entitled to a price reduction, which can be up to a full refund. Nothing in these terms affects these rights.

Tell us as soon as you can. If something isn’t right after a treatment, please get in touch as soon as possible, while it can still be seen and put right easily. Getting in touch later doesn’t mean you lose your rights.

Complaints. Email [email protected] with what happened. We’ll reply as quickly as we can and do our best to put things right.

• We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms, or of us not using reasonable care and skill. We’re not responsible for loss that wasn’t foreseeable.
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.

We only photograph your treatment, or share a photo of it, with your permission. Saying no makes no difference to your treatment. Our Privacy Policy explains how to change your mind.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts, and you keep the protection of your local law.

We may update these terms from time to time. The terms in place when you book apply to that booking.

Complete and return this form only if you wish to cancel the contract.

To: ONE EIGHT (The Beauty Bar by MLS Limited), Porchways House, 83 Upper St John Street, Lichfield, Staffordshire, WS14 9DT. Email: [email protected]

I/We* hereby give notice that I/We* cancel my/our* contract for the supply of the following service:

• Service:
• Ordered on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

* Delete as appropriate.